BELONG2YOU / TERMS

Rental terms

Deposits, cancellations, security deposits and handover. Updated 26 October 2026.

1. Scope

These terms apply to drone, camera and lens hire booked on belong2you.net (Belong2You, Mount Waverley VIC 3149, Melbourne). By paying the deposit you confirm you have read and accept them.
Nothing in these terms excludes or limits your rights under the Australian Consumer Law.

To book, sign in to a Belong2You account (currently with Google) and give your name and mobile number. Confirmations and updates go to your account email.
The rental is calculated at the current rates on the product page, counting both the start and end dates. Delivery is extra and quoted when we confirm.

When you book, you pay 30% of the estimated rental online as a deposit, at least A$5 per booking. Several items booked together from the cart share one deposit, split in proportion to their rentals.
The deposit counts towards the rental; the rest is paid before pickup.
Payments are processed by Stripe. Your card is saved when you pay the deposit and is used only to collect cancellation charges under clause 5. We never see your full card number.
The deposit is separate from the security deposit in clause 7.

Once the deposit is paid, your dates are held and no one else can book them.
We review and confirm the booking as soon as we can. If we can't provide it (for example, a fault with the equipment), the deposit is refunded in full.
If your dates were taken by someone else at the moment you paid, the deposit is refunded in full automatically.
After the deposit we may change the rental price. A lower price applies at once, and if it is below the deposit you paid, the difference is refunded. A higher price only applies once you agree on your request page; if you don't, you can cancel free of charge with the deposit refunded in full.

All times below count back from 00:00 (Melbourne time) on your start date.
Cancel 36 hours or more before: the deposit is refunded in full.
Cancel within 36 hours: the deposit is not refunded.
Cancel within 12 hours: the deposit is not refunded and the rest of the rental is charged to your saved card, so the full rental is paid. The rest is based on the confirmed quote, or the estimate at booking if there is no quote yet.
You can cancel yourself from your request page, which shows what cancelling would mean at that moment. A request with no deposit paid can be cancelled at any time at no charge.
If we cancel, everything you paid is refunded in full. Refunds go back to the card you paid with; how long they take depends on your bank, usually 5–10 business days.

Contact us as early as possible with your booking number to change dates or extend. Changes depend on availability and pricing being reconfirmed; keeping equipment longer without confirmation is not an extension.
Once agreed, we change the dates in our system. Your request page shows the new dates, and cancellation deadlines follow the new start date.

For drone hire, you tick each point of the model's Drone Rental Deposit and Damage Compensation Agreement and sign it electronically (a drawn signature and your full name) before paying the deposit. The signed copy stays on your booking page.
Once the booking is confirmed, you verify your ID with Stripe Identity (physical ID and a selfie) on your request page. On the first day of hire, before handover, you authorise a security deposit on your card. It is held, not charged: A$3,000 for the Mavic 4 Pro, and the DJI Australia combo price for other drones.
A drone returned after 7:00 am (Melbourne time) on the day after the hire ends costs twice the daily rate for each day late; ask us in advance if you need longer, and an arrangement confirmed in writing applies instead. If an incident you are responsible for keeps the drone out of hire after your rental, a downtime fee of A$5 per day applies.
The hold is released after the return is checked; any assessed damage is taken from it. A card hold lapses after about 7 days, so for longer hires we may ask you to authorise again.
For cameras and lenses, the security arrangement is agreed when we confirm.

Collect on your start date and return on your end date at Unit 3, 4–6 Smyth Street, Mount Waverley VIC 3149, by appointment between 7:30 am and 10:00 pm.
We check the equipment, accessories and handover list together. Return every listed item, and back up your own photos, videos and files first.

Look after the equipment during the hire. If something goes wrong, stop using it, contact us and keep photos and records.
DJI equipment: Damage accepted under the device's active DJI Care plan is handled at DJI's actual official repair or replacement service quote. Eligibility, coverage and charges depend on the plan and DJI's assessment. Damage outside that coverage requires a separate assessment.
Sony cameras and lenses: Damage compensation is based on the assessed loss. Scratches or knocks measuring 1 cm or less are waived, except damage to lens elements or the CMOS image sensor. The damage and compensation amount are determined by inspection and assessment.
Follow CASA's current rules when flying. Checking whether you may fly at a place, and how, is your responsibility.

If another Australian hire business publicly lists the same item and kit (same bundle, number of batteries, controller or lens model) for less, including GST, send us the link before you book.
Once we have checked their page, we hire it to you at their rate for the same number of days. Prices that need extra insurance, are members-only or are fully booked do not qualify.
Ask for a price match before paying your deposit; for a booking that is already paid, contact us.