Privacy notice

Information we hold

For accounts, we store your email, name if supplied, verification status and sign-in records. A contact number is optional in your profile. Bookings and orders also contain the dates, items, contact details and notes you submit, along with their progress. Passwords are stored as one-way hashes; verification codes and session credentials are used to confirm identity.

How we use it

We use this information for sign-in, verification, password recovery, booking confirmation, order access and customer support. Your account only shows orders linked to it. Creating an account does not confirm a booking or initiate a payment.

Electronic signing of the drone rental agreement

For drone hire, you sign the rental agreement electronically before paying the deposit. We keep the agreement text and version, the items you ticked, your drawn signature, the full name you typed, the time, your IP address and browser details, to evidence the signing and to handle deposits and disputes. You can view the signed copy on your booking page; it is never public.

ID checks for drone hire

For drone hire, once a booking is confirmed you verify your ID once with Stripe Identity by photographing a physical driver licence, passport or ID card and taking a selfie. Stripe processes and stores the images and other document details; we do not download or keep them. We keep only the result, the name on your ID and the time of the check, to match your booking and pickup. To have Stripe delete your verification data, contact us below and we will request deletion in Stripe.

Google sign-in

If you choose Google, we receive basic profile information such as your email, name, account identifier and profile image when available. We request basic identity access only, with no Gmail, Drive or Calendar access. An existing email account requires an explicit Google connection after sign-in.

Service providers

The website and account data use Cloudflare hosting and data services. Resend delivers verification emails; Zoho Mail handles support email. Google provides optional Google sign-in, and Stripe handles payments, deposit holds and ID checks for drone hire. When the quick-answers chat gets a question beyond the common ones, the question is sent to Anthropic (Claude) to write the reply; we do not keep chat messages. These providers may process information outside Australia. We use them only as needed for the corresponding service.

Cookies and security

Sign-in uses secure session cookies, and signing out clears the current session. Codes expire after 10 minutes; login sessions last up to 7 days. We limit email requests and login attempts and revoke old sessions after a password reset. Keep your codes, password and private order links confidential.

Retention and your choices

Account information is retained to provide account services. Transaction records are retained for fulfilment, financial records and applicable requirements. You can edit your profile name and phone. Contact us below to request access, correction or deletion of other information, or raise a privacy concern. Deletion may be limited by required transaction records.

Contact and privacy requests