Frequently asked questions.

You may arrange a card pre-authorisation or apply for an alternative to the full equipment deposit. The method, amount and conditions are agreed when confirming your booking. Rental charges are separate.

Card pre-authorisation: an agreed amount is temporarily held on an eligible card rather than immediately captured. Availability and validity depend on the payment provider and card issuer. Longer rentals may require a different arrangement.

Full-deposit alternative: provide two valid identity documents for verification and prepay a repair security bond based on the model’s maximum repair charge. The bond is returned after the equipment and accessories are returned normally and inspection confirms no damage requiring compensation. This option still requires an upfront bond; it is not a zero-deposit arrangement. The amount is disclosed and agreed before payment.

For drone hire, once your booking is confirmed you verify your ID once with Stripe on your request page (the deposit itself is authorised on the first day of hire, before handover): photograph a physical driver licence, passport or ID card, then take a selfie. It takes about two minutes. We only see the result and the name on your ID, and we don't keep a copy of your ID. If you book while signed in with Google, you won't need to verify again next time. Digital licences on your phone can't be used. Please bring the same physical ID to pickup.

Please have your booking confirmation and valid identification ready. The full-deposit alternative requires two valid identity documents, for example a passport and driver licence. Accepted combinations are confirmed with your booking.

This identity check is our rental procedure, not a CASA requirement for every drone renter to provide two identity documents. Flight qualifications depend on the intended operation, as explained below. Do not post identity documents in a public group; arrange verification privately with support.

After return, we check the equipment, accessories and handover record. Once inspection confirms no damage requiring compensation, we arrange return of the repair security bond or cancellation of an uncaptured card authorisation.

The time for funds or available credit to reappear depends on the payment provider and card issuer. If damage or missing items are identified, we will communicate the findings, assessment basis and cost breakdown. A security bond is not insurance; see the damage information below.

Sign in, choose your dates, give your name and mobile number, and pay 30% of the estimated rental online as a deposit (at least A$5 per booking). Once it is paid your dates are held; we then confirm the booking, quote and security arrangements, and the rest is paid before pickup. If we can't provide the booking, the deposit is refunded in full.

Cancellations count back from 00:00 (Melbourne time) on the start date: 36 hours or more before, the deposit is refunded in full; within 36 hours, the deposit is kept; within 12 hours, the rest of the rental is also charged to the card saved with the deposit. You can cancel from your request page; see the rental terms.

Collection is on your booked start date and return is on your booked end date. Handover can be arranged daily between 7:30 am and 10:00 pm, Melbourne local time, including daylight-saving changes. Please agree an exact handover time in advance.

Our store is at Unit 3, 4–6 Smyth Street, Mount Waverley VIC 3149, with collection and return by appointment. Delivery can be arranged, with shipping costs confirmed before booking. Contact us in advance about early collection, late return or a changed rental period so availability and charges can be confirmed. Handover hours are not permission to fly at those times.

Selecting start and end dates produces an estimate using the equipment’s current rates. Both dates count towards the rental period, and same-day hire counts as one day. The same daily rate applies from the first day; available packages are shown on each product page.

For equipment with a 7-day package, 8–29 days are estimated as that package plus extra daily hire. Monthly packages are estimated at 30 days. A hire never costs more than a longer package: if 6 days at the daily rate would cost more than the 7-day package, you pay the 7-day price. Avata 2 weekend surcharges apply only to separately charged Saturdays and Sundays, not dates covered by a package. Contact support for longer periods requiring a separate quote.

Price match: if another Australian hire business publicly lists the same item and kit for less (including GST), send us the link before you book. Once we have checked it, we will match that price.

The rental estimate excludes any separately agreed security bond. The final price, availability and handover arrangements are confirmed with your booking.

Contact us as early as possible with your booking reference and proposed dates. Changes and extensions require availability and pricing to be reconfirmed; keeping equipment longer does not automatically extend the booking.

If conditions make use unsafe, stop operating and contact support to discuss arrangements. Cancellations, refunds and price adjustments are handled under the terms confirmed with your booking and applicable consumer law.

CASA’s national drone rules apply in Victoria. Recreational flying within the ordinary safety rules currently does not require a pilot licence, operator accreditation or drone registration. Special locations or operations may still require approval.

For business or work, including paid filming, property shoots, inspections or mapping, confirm drone registration and the applicable qualifications. Eligible micro or excluded-category operations up to 2 kg generally require an ARN and RPA operator accreditation, but not a RePL or ReOC, when standard conditions are met. Relevant licence holders have accreditation exemptions. Other operations may require a RePL, ReOC or specific approval.

Tell us the intended use when booking and verify registration, qualifications and site permissions before flying. Rental confirmation is not flight authorisation.

An open site or a drone that can take off does not establish permission to fly. Public recreational drone use is not permitted on Parks Victoria-managed land, and commercial drone filming requires a permit. Other sites may have land-manager, council and airspace restrictions.

Before each flight, consult a CASA-verified drone safety app and check local site requirements. An app does not replace land-manager permission.

Included goggles do not confer permission for outdoor FPV flying. Recreational outdoor FPV generally needs CASA approval or operation through an approved model aircraft association at an eligible location under its rules. Having a friend watch the drone is not automatic authorisation.

Commercial FPV must meet applicable EVLOS/BVLOS approval requirements. Explain your plans before booking and check current CASA requirements for qualifications, location and approvals.

For ordinary recreational operations without separate approval, fly in daylight, maintain direct visual sight, stay at or below 120 m above ground and at least 30 m from other people. Do not fly over people or populous areas. Avoid emergency operations, restricted airspace and airport restriction areas.

This is a summary, not the complete rules. Before take-off, check current CASA requirements for the aircraft, weight, location and purpose, alongside weather, privacy and site safety.

Each product page lists its kit and accessories. At handover, we check condition, quantities and the item list together. Return all listed items, including the aircraft or camera, controllers, batteries, chargers and bags supplied.

Confirm memory-card availability before booking, and back up personal photos, videos and files before return. Contact support promptly about faults, damage or missing accessories.

Stop using the equipment if something is wrong and contact support. Keep relevant photographs and records to assist inspection and assessment.

DJI equipment: Damage accepted under the device's active DJI Care plan is handled at DJI's actual official repair or replacement service quote. Eligibility, coverage and charges depend on the plan and DJI's assessment. Damage outside that coverage requires a separate assessment.

Sony cameras and lenses: Damage compensation is based on the assessed loss. Scratches or knocks measuring 1 cm or less are waived, except damage to lens elements or the CMOS image sensor. The damage and compensation amount are determined by inspection and assessment.

The repair security bond is not insurance and does not mean every incident is covered by DJI Care. Responsibility, costs and bond handling depend on the assessment, rental agreement and applicable law.

Contact us about DJI Terra processing, uploads, reconstruction, model edits and design support. We can discuss existing data or photography, scanning and mapping capture. Share the location, area, required outputs and timeline so the approach can be assessed.

Software services are quoted per project. Scope, file formats, edits and delivery arrangements are agreed before work begins.